Wait times at Veterans Affairs facilities
More than 6 million appointments are currently scheduled at VA facilities, according to an audit released Monday.
Though 96% of those are set to take place in the next 30 days, new patients often wait weeks or months for a first appointment. Another 57,436 new patients have waited more than 90 days to schedule appointments, and 63,869 who enrolled in the system over the last decade have yet to be seen.
The table of the 141 VA health systems below can be sorted to look at the size of the backlogs and average waiting times for various kinds of appointments.
| Facility | Total appts. scheduled | Percent appts. scheduled more than 30 days away | Vets waiting more than 90 days to schedule a new appt. | Avg. wait (days): New patients, primary care | Avg. wait (days): Established patients, primary care | Avg. wait (days): New patients, specialty care | Avg. wait (days): Established patients, specialty care | Avg. wait (days): New patients, mental health | Avg. wait (days): Established patients, mental health |
|---|---|---|---|---|---|---|---|---|---|
| Togus, Maine | 47,698 | 1% | 6 | 35.9 | 1.2 | 54.6 | 3.3 | 25.3 | 1.4 |
| White River Junction, Vt. | 29,415 | 2% | 2 | 30.2 | 1.1 | 52.9 | 4.5 | 28.4 | 1.4 |
| Bedford, Mass. | 8,472 | 4% | 142 | 11.7 | 0.9 | 39.9 | 8.4 | 34.8 | 3.3 |
| VA Boston Health Care System, Mass. | 96,474 | 1% | 384 | 59.4 | 1.6 | 54.4 | 3.3 | 25.8 | 2.9 |
| Manchester, N.H. | 20,514 | 2% | 118 | 19.7 | 1.1 | 38.7 | 3.0 | 22.7 | 3.1 |
| VA Central Western Massachusetts Health Care System, Mass. | 27,850 | 9% | 41 | 72.0 | 9.6 | 66.9 | 8.9 | 27.5 | 2.9 |
| Providence, R.I. | 35,830 | 3% | 229 | 73.8 | 3.6 | 34.0 | 4.2 | 32.2 | 4.6 |
| VA Connecticut Health Care System, Conn. | 49,129 | 2% | 59 | 23.9 | 1.2 | 36.0 | 3.5 | 21.0 | 3.7 |
| Albany, N.Y. | 34,640 | 3% | 3 | 38.1 | 0.8 | 46.8 | 2.0 | 22.4 | 2.8 |
| Bath, N.Y. | 14,542 | 5% | 18 | 30.6 | 2.6 | 51.8 | 5.1 | 34.5 | 0.1 |
| Canandaigua, N.Y. | 20,087 | 2% | 6 | 71.8 | 2.8 | 35.5 | 2.3 | 16.6 | 1.1 |
| Syracuse, N.Y. | 50,508 | 5% | 60 | 53.8 | 2.5 | 52.4 | 8.2 | 34.9 | 0.9 |
| Western New York, N.Y. | 46,359 | 3% | 1 | 27.6 | 2.0 | 41.1 | 2.2 | 34.3 | 5.0 |
| Bronx, N.Y. | 21,288 | 1% | 25 | 30.8 | 2.3 | 31.8 | 2.2 | 30.5 | 1.6 |
| New Jersey Health Care System, N.J. | 46,023 | 3% | 67 | 24.8 | 1.1 | 46.9 | 4.3 | 29.8 | 1.5 |
| VA Hudson Valley Health Care System, N.Y. | 21,772 | 1% | 9 | 26.3 | 3.4 | 31.1 | 2.2 | 22.4 | 2.0 |
| New York Harbor Health Care System, N.Y. | 50,515 | 1% | 2 | 30.4 | 0.8 | 27.1 | 1.9 | 29.9 | 1.0 |
| Northport, N.Y. | 39,286 | 2% | 354 | 25.1 | 3.0 | 39.9 | 3.8 | 25.2 | 1.0 |
| Wilmington, Del. | 25,101 | 3% | 41 | 63.3 | 1.6 | 41.9 | 2.6 | 23.0 | 1.6 |
| Altoona, Penn. | 30,647 | 1% | 54 | 40.7 | 2.7 | 42.4 | 2.4 | 28.6 | 2.4 |
| Butler, Penn. | 24,568 | 0% | 17 | 35.2 | 0.4 | 34.1 | 0.6 | 21.5 | 0.7 |
| Clarksburg, W.V. | 19,958 | 2% | 0 | 54.0 | 2.8 | 86.4 | 1.2 | 95.7 | 1.4 |
| Coatesville, Penn. | 8,626 | 1% | 0 | 17.4 | 0.9 | 21.8 | 2.1 | 30.7 | 0.8 |
| Erie, Penn. | 12,739 | 1% | 0 | 21.5 | 0.8 | 31.4 | 2.3 | 57.4 | 0.2 |
| Lebanon, Penn. | 43,770 | 2% | 1 | 24.6 | 1.2 | 51.9 | 2.5 | 26.5 | 1.5 |
| Philadelphia, Penn. | 63,911 | 6% | 426 | 42.9 | 2.6 | 61.1 | 9.1 | 44.0 | 2.9 |
| Pittsburgh, Penn. | 70,322 | 2% | 3 | 59.8 | 1.3 | 45.3 | 3.7 | 30.8 | 1.0 |
| Wilkes-Barre, Penn. | 27,483 | 1% | 0 | 18.7 | 0.6 | 28.4 | 1.1 | 23.4 | 0.3 |
| Baltimore Health Care System, Md. | 53,895 | 4% | 350 | 80.8 | 4.2 | 44.0 | 5.1 | 32.0 | 2.5 |
| Martinsburg, W.V. | 40,486 | 4% | 44 | 47.2 | 3.0 | 33.0 | 5.9 | 29.3 | 2.8 |
| Washington, DC | 41,723 | 4% | 569 | 38.6 | 6.3 | 38.2 | 3.9 | 33.4 | 6.4 |
| Beckley, W.V. | 16,523 | 3% | 79 | 39.1 | 4.6 | 43.7 | 4.5 | 37.7 | 3.6 |
| Durham, N.C. | 60,038 | 5% | 303 | 64.1 | 3.6 | 68.8 | 5.1 | 104.4 | 4.1 |
| Fayetteville, N.C. | 47,447 | 17% | 830 | 83.3 | 29.5 | 62.1 | 10.3 | 27.4 | 2.8 |
| Hampton, Va. | 25,102 | 4% | 3 | 58.0 | 0.6 | 68.3 | 2.4 | 54.5 | 0.7 |
| Asheville, N.C. | 36,825 | 3% | 0 | 30.0 | 2.7 | 52.0 | 4.1 | 33.4 | 3.1 |
| Richmond, Va. | 66,412 | 4% | 59 | 72.7 | 4.4 | 58.8 | 5.5 | 36.2 | 3.6 |
| Salem, Va. | 43,323 | 3% | 6 | 34.5 | 2.1 | 51.9 | 4.5 | 36.5 | 1.2 |
| Salisbury, N.C. | 85,082 | 4% | 139 | 28.8 | 2.2 | 53.2 | 3.9 | 31.9 | 5.9 |
| Atlanta, Ga. | 115,041 | 5% | 180 | 64.4 | 5.1 | 52.7 | 3.7 | 26.9 | 1.9 |
| Augusta, Ga. | 39,116 | 2% | 3 | 29.1 | 2.1 | 56.4 | 4.4 | 45.3 | 0.4 |
| Birmingham, Ala. | 55,511 | 1% | 3 | 31.1 | 0.8 | 47.7 | 2.5 | 30.0 | 1.0 |
| Charleston, S.C. | 45,669 | 3% | 1 | 45.5 | 1.4 | 52.4 | 2.7 | 30.8 | 1.3 |
| Columbia, S.C. | 78,730 | 10% | 197 | 76.8 | 7.7 | 64.6 | 8.5 | 40.1 | 3.6 |
| Dublin, Ga. | 22,900 | 6% | 4 | 57.4 | 5.0 | 45.9 | 5.1 | 47.9 | 2.6 |
| Central Alabama Veterans Health Care System, Ala. | 31,863 | 9% | 319 | 74.6 | 5.6 | 64.8 | 6.8 | 56.7 | 15.4 |
| Tuscaloosa, Ala. | 7,055 | 1% | 37 | 46.7 | 2.0 | 49.8 | 1.1 | 18.5 | 1.1 |
| Bay Pines, Fla. | 116,530 | 3% | 712 | 47.6 | 2.9 | 50.7 | 4.7 | 39.3 | 2.2 |
| Miami, Fla. | 59,333 | 5% | 1,159 | 48.4 | 5.5 | 57.8 | 5.1 | 24.9 | 1.5 |
| West Palm Beach, Fla. | 67,885 | 1% | 28 | 31.9 | 0.7 | 43.7 | 1.9 | 26.3 | 0.5 |
| Gainesville, Fla. | 159,261 | 8% | 4,006 | 48.2 | 4.7 | 56.0 | 9.1 | 33.8 | 1.9 |
| San Juan, Puerto Rico | 125,074 | 2% | 87 | 64.1 | 1.8 | 45.3 | 2.3 | 48.5 | 1.8 |
| Tampa, Fla. | 98,247 | 5% | 565 | 42.0 | 2.1 | 62.9 | 6.3 | 27.0 | 3.2 |
| Orlando, Fla. | 104,054 | 3% | 2,115 | 36.5 | 1.3 | 50.3 | 4.4 | 29.5 | 0.5 |
| Huntington, W.V. | 23,995 | 5% | 47 | 28.8 | 3.9 | 43.8 | 3.4 | 23.0 | 1.4 |
| Lexington, Ky. | 33,006 | 3% | 734 | 55.8 | 5.5 | 35.7 | 5.6 | 43.5 | 3.9 |
| Louisville, Ky. | 46,920 | 2% | 595 | 26.2 | 3.2 | 50.9 | 3.9 | 19.8 | 2.3 |
| Memphis, Tenn. | 48,998 | 3% | 308 | 49.6 | 2.0 | 48.1 | 2.7 | 30.6 | 1.9 |
| Mountain Home, Tenn. | 68,796 | 4% | 1,128 | 61.7 | 4.0 | 67.4 | 3.0 | 37.8 | 1.9 |
| Middle Tennessee Health Care System, Tenn. | 123,630 | 2% | 4,530 | 58.0 | 3.1 | 71.3 | 2.0 | 41.0 | 2.3 |
| Chillicothe, Ohio | 16,950 | 2% | 98 | 25.8 | 2.4 | 37.9 | 2.4 | 30.3 | 2.3 |
| Cincinnati, Ohio | 42,274 | 2% | 19 | 52.2 | 1.3 | 43.8 | 3.7 | 20.0 | 0.9 |
| Cleveland, Ohio | 69,916 | 2% | 34 | 39.5 | 1.4 | 33.6 | 1.6 | 29.0 | 0.9 |
| Dayton, Ohio | 25,834 | 2% | 14 | 42.2 | 1.4 | 34.1 | 3.5 | 21.3 | 1.7 |
| Columbus, Ohio | 36,760 | 6% | 26 | 35.8 | 5.2 | 43.3 | 5.4 | 47.5 | 1.4 |
| Ann Arbor, Mich. | 50,019 | 5% | 440 | 29.6 | 2.1 | 58.0 | 3.9 | 26.7 | 2.5 |
| Battle Creek, Mich. | 22,509 | 4% | 49 | 27.6 | 1.1 | 36.7 | 5.0 | 22.7 | 1.6 |
| Danville, Ill. | 19,150 | 1% | 19 | 54.1 | 1.5 | 52.1 | 1.8 | 35.6 | 1.1 |
| Detroit, Mich. | 42,502 | 2% | 930 | 31.0 | 0.9 | 59.4 | 1.5 | 19.9 | 0.4 |
| Indianapolis, Ind. | 55,441 | 6% | 253 | 53.6 | 2.6 | 31.9 | 3.5 | 35.7 | 2.7 |
| Northern Indiana Health Care System, Ind. | 30,677 | 3% | 20 | 31.7 | 2.9 | 48.4 | 4.8 | 34.2 | 1.4 |
| Saginaw, Mich. | 27,291 | 2% | 61 | 22.3 | 1.3 | 34.8 | 2.9 | 20.9 | 0.8 |
| Jesse Brown VAMC (Chicago), Ill. | 32,213 | 1% | 1 | 40.9 | 0.8 | 53.7 | 0.8 | 42.8 | 2.3 |
| Captain James A Lovell Federal Health Care Center, Ill. | 10,688 | 0% | 50 | 15.5 | 1.7 | 19.6 | 2.6 | 24.3 | 2.5 |
| Hines, Ill. | 53,645 | 3% | 0 | 33.2 | 1.2 | 46.0 | 2.3 | 21.2 | 1.5 |
| Iron Mountain, Mich. | 11,969 | 2% | 75 | 22.9 | 2.1 | 35.8 | 2.9 | 26.4 | 0.9 |
| Madison, Wisc. | 32,488 | 2% | 204 | 50.8 | 1.2 | 41.0 | 1.8 | 26.0 | 1.5 |
| Tomah, Wisc. | 15,572 | 2% | 252 | 17.0 | 0.5 | 38.6 | 1.9 | 42.8 | 1.6 |
| Milwaukee, Wisc. | 59,568 | 4% | 69 | 23.7 | 0.8 | 49.6 | 5.5 | 33.6 | 0.5 |
| Columbia, Mo. | 61,743 | 1% | 3 | 43.4 | 1.0 | 66.4 | 2.9 | 28.6 | 1.1 |
| Eastern Kan. Health Care System, Kan. | 37,393 | 3% | 6 | 41.1 | 1.7 | 51.4 | 8.7 | 33.9 | 1.0 |
| Kansas City, Mo. | 34,514 | 4% | 197 | 34.5 | 1.6 | 44.6 | 3.4 | 44.1 | 2.8 |
| Wichita, Kan. | 18,336 | 5% | 104 | 35.2 | 1.2 | 42.4 | 6.4 | 27.7 | 2.7 |
| Marion, Ill. | 27,300 | 2% | 3 | 38.3 | 2.0 | 51.5 | 1.7 | 28.2 | 0.9 |
| Poplar Bluff, Mo. | 11,004 | 7% | 16 | 25.7 | 3.4 | 44.1 | 9.9 | 34.6 | 2.1 |
| St. Louis, Mo. | 61,885 | 4% | 47 | 37.2 | 2.5 | 86.2 | 6.0 | 29.7 | 4.8 |
| Alexandria, La. | 27,964 | 8% | 693 | 33.2 | 3.9 | 55.0 | 12.7 | 32.7 | 2.6 |
| Gulf Coast Health Care System, Miss. | 48,578 | 6% | 409 | 48.6 | 4.3 | 46.3 | 6.3 | 37.4 | 2.1 |
| Fayetteville, Ark. | 42,226 | 4% | 268 | 52.5 | 2.6 | 43.2 | 2.4 | 35.4 | 3.8 |
| Houston, Texas | 118,698 | 1% | 433 | 44.1 | 1.9 | 58.1 | 1.1 | 39.4 | 0.6 |
| Jackson, Miss. | 42,698 | 3% | 57 | 45.5 | 4.5 | 56.1 | 2.6 | 29.8 | 1.0 |
| Little Rock, Ark. | 62,603 | 3% | 158 | 59.7 | 4.3 | 41.2 | 3.6 | 39.0 | 5.8 |
| Muskogee, Okla. | 22,595 | 2% | 195 | 30.5 | 2.3 | 30.7 | 2.3 | 31.2 | 1.6 |
| New Orleans, La. | 35,489 | 2% | 424 | 51.9 | 1.5 | 45.1 | 3.7 | 27.3 | 1.7 |
| Oklahoma City, Okla. | 37,270 | 5% | 25 | 43.6 | 2.5 | 47.9 | 5.2 | 43.7 | 1.9 |
| Shreveport, La. | 44,001 | 1% | 5 | 43.8 | 3.3 | 47.1 | 2.8 | 30.5 | 2.1 |
| Dallas, Texas | 95,514 | 7% | 439 | 60.3 | 5.4 | 58.9 | 6.2 | 49.9 | 5.9 |
| San Antonio, Texas | 55,524 | 2% | 2 | 36.7 | 2.6 | 42.6 | 1.0 | 29.8 | 2.0 |
| Temple, Texas | 91,927 | 6% | 257 | 49.9 | 7.6 | 54.3 | 5.5 | 35.9 | 3.0 |
| VA Texas Valley Coastal Bend Health Care System, Texas | 16,789 | 6% | 176 | 85.2 | 12.5 | 145.2 | 1.2 | 55.4 | 1.8 |
| New Mexico Health Care System | 45,093 | 8% | 1,047 | 46.0 | 10.2 | 57.0 | 7.8 | 38.0 | 5.0 |
| Amarillo, Texas | 20,862 | 2% | 41 | 31.2 | 2.0 | 40.5 | 2.5 | 60.9 | 1.1 |
| Big Spring, Texas | 9,821 | 8% | 363 | 37.7 | 12.1 | 53.1 | 6.4 | 33.0 | 4.1 |
| Phoenix, Ariz. | 62,485 | 11% | 1,715 | 55.4 | 3.2 | 44.7 | 14.2 | 44.8 | 5.0 |
| Northern Arizona Health Care System, Ariz. | 13,044 | 5% | 1,115 | 60.2 | 4.7 | 49.8 | 2.0 | 27.8 | 1.1 |
| Southern Arizona Health Care System, Ariz. | 49,517 | 1% | 132 | 33.9 | 1.2 | 41.2 | 1.8 | 43.6 | 2.5 |
| El Paso, Texas | 34,621 | 7% | 331 | 35.1 | 1.7 | 89.6 | 4.7 | 60.1 | 16.0 |
| Fort Harrison, Mont. | 20,435 | 4% | 0 | 47.5 | 7.7 | 38.9 | 2.6 | 29.7 | 1.5 |
| Cheyenne, Wyo. | 13,708 | 3% | 178 | 32.0 | 2.6 | 48.7 | 3.5 | 26.5 | 1.6 |
| Denver, Colo. | 66,517 | 7% | 1,632 | 44.6 | 3.5 | 51.7 | 5.3 | 36.3 | 10.1 |
| Grand Junction, Colo. | 8,406 | 3% | 115 | 51.8 | 2.8 | 37.9 | 1.6 | 43.5 | 2.6 |
| Salt Lake City, Utah | 29,015 | 8% | 447 | 72.8 | 8.5 | 50.3 | 6.2 | 37.3 | 2.3 |
| Sheridan, Wyo. | 4,783 | 2% | 0 | 45.5 | 4.5 | 42.0 | 2.7 | 35.2 | 3.4 |
| Anchorage, Alaska | 6,261 | 1% | 38 | 28.7 | 1.3 | 32.5 | 2.7 | 21.2 | 0.6 |
| Boise, Idaho | 15,262 | 10% | 1,613 | 23.2 | 0.9 | 51.7 | 6.9 | 26.3 | 1.1 |
| Portland, Ore. | 73,335 | 8% | 3,212 | 79.9 | 10.9 | 61.8 | 4.8 | 28.8 | 0.9 |
| Roseburg, Ore. | 22,895 | 7% | 3,464 | 51.1 | 4.2 | 64.7 | 7.8 | 47.6 | 2.5 |
| VA Puget Sound, Wash. | 70,140 | 5% | 1,279 | 58.8 | 6.0 | 48.8 | 6.1 | 37.5 | 1.2 |
| Spokane, Wash. | 22,473 | 3% | 1,593 | 28.6 | 1.3 | 60.7 | 3.4 | 27.0 | 6.0 |
| Walla Walla, Wash. | 8,362 | 9% | 341 | 43.2 | 6.1 | 51.5 | 8.3 | 25.7 | 1.2 |
| White City, Ore. | 10,452 | 3% | 73 | 48.1 | 2.8 | 88.1 | 1.6 | 56.6 | 1.8 |
| Manila, Philippines | 1,000 | 3% | 4 | 36.4 | 6.3 | 35.0 | 7.5 | 33.4 | 5.4 |
| Honolulu, Hawaii | 14,202 | 3% | 1,068 | 144.7 | 4.5 | 37.2 | 2.4 | 30.2 | 1.8 |
| Fresno, Calif. | 17,169 | 11% | 933 | 25.5 | 0.4 | 61.4 | 12.1 | 30.7 | 0.2 |
| N. California, Calif. | 58,568 | 7% | 2,414 | 43.5 | 3.6 | 40.3 | 6.1 | 22.3 | 2.9 |
| Palo Alto, Calif. | 53,287 | 5% | 541 | 42.0 | 5.2 | 42.1 | 5.6 | 25.3 | 3.3 |
| Reno, Nev. | 21,878 | 11% | 225 | 53.1 | 15.1 | 51.8 | 11.6 | 43.1 | 0.8 |
| San Francisco, Calif. | 29,433 | 2% | 416 | 29.7 | 0.8 | 49.7 | 2.9 | 35.9 | 1.8 |
| Las Vegas, Nev. | 59,425 | 4% | 2,234 | 49.3 | 3.4 | 52.0 | 3.3 | 47.0 | 1.2 |
| Long Beach, Calif. | 49,577 | 1% | 877 | 33.7 | 1.2 | 50.6 | 2.4 | 38.1 | 1.7 |
| Loma Linda, Calif. | 58,449 | 3% | 1,408 | 44.0 | 2.2 | 50.4 | 3.5 | 27.6 | 2.9 |
| San Diego, Calif. | 65,764 | 6% | 334 | 43.8 | 3.4 | 43.7 | 5.0 | 34.5 | 0.9 |
| Greater Los Angeles Health Care System, Calif. | 85,816 | 6% | 48 | 56.2 | 4.1 | 55.1 | 6.1 | 39.3 | 2.1 |
| Fargo, N.D. | 19,100 | 3% | 0 | 34.6 | 2.5 | 42.7 | 3.2 | 27.2 | 0.9 |
| Sioux Falls, S.D. | 20,551 | 5% | 99 | 36.2 | 4.0 | 43.7 | 6.2 | 47.7 | 3.4 |
| Black Hills Health Care System, S.D. | 14,470 | 4% | 15 | 48.7 | 2.1 | 47.4 | 4.1 | 41.2 | 2.3 |
| Minneapolis, Minn. | 80,423 | 2% | 25 | 27.6 | 2.6 | 50.4 | 3.6 | 29.2 | 0.9 |
| Central Iowa, Iowa | 19,207 | 5% | 52 | 39.1 | 7.2 | 39.3 | 4.5 | 33.9 | 1.1 |
| Iowa City, Iowa | 32,568 | 4% | 36 | 43.2 | 4.3 | 58.2 | 4.1 | 49.1 | 1.6 |
| Nebraska-W Iowa, Neb. | 32,824 | 3% | 229 | 29.7 | 2.5 | 48.1 | 3.0 | 29.5 | 1.1 |
| St. Cloud, Minn. | 37,638 | 3% | 10 | 25.4 | 1.9 | 46.9 | 4.5 | 33.4 | 1.8 |